Privacy Policy

1. Who I Am

This website is operated by N.C Auto PDR, a mobile paintless dent repair service based in Northamptonshire, United Kingdom.

• Business name: N.C Auto PDR
• Address: 70 Hillside Ave, Kettering NN15 6EF, United Kingdom
• Phone: +44 75 2579 0247
• Email: nick@autopdr.co.uk

For any questions about this Privacy Policy or your personal data, contact me at: nick@autopdr.co.uk

2. What Data I Collect

I collect and process the following personal data:

Information you provide directly:

• Contact details: name, email address, phone number
• Vehicle information: make, model, description and photographs of damage
• Location: your address or postcode for mobile service scheduling
• Enquiry type: private, trade, insurance or fleet
• Messages: any additional information you include in the contact form or WhatsApp messages

Information collected automatically:

• Device and browser data: IP address, browser type, operating system
• Usage data: pages visited, time spent, referring site
• Cookies: see the Cookie Policy below for full details

3. Why I Collect Your Data and Legal Basis

4. How I Use Your Data

Your personal data is used to:

• Respond to enquiries and provide repair quotations
• Schedule appointments and carry out repairs
• Communicate about your booking via phone, email or WhatsApp
• Process payments and maintain business records
• Improve the website through analytics (anonymised where possible)
• Send marketing communications only where you have opted in

5. Who I Share Your Data With

I do not sell your personal data to anyone. I may share your data with:

• Website hosting provider — for website operation
• Google Analytics — for anonymised website usage statistics
• Email service provider — if you subscribe to updates
• Accountant / tax advisor — for legal and financial obligations
• Insurance companies — only when you request assistance with an insurance claim

All third-party processors are required to handle your data in accordance with UK GDPR.

6. How Long I Keep Your Data

• Enquiry and quote data: up to 12 months after last contact
• Customer and repair records: up to 6 years (for tax and legal purposes)
• Marketing subscriber data: until you unsubscribe
• Website analytics data: up to 26 months (Google Analytics default)

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data I hold about you
• Rectification — ask me to correct inaccurate or incomplete data
• Erasure — ask me to delete your data (where there is no legal reason for me to keep it)
• Restrict processing — ask me to limit how I use your data
• Data portability — receive your data in a structured, commonly used format
• Object — object to processing based on legitimate interests or for marketing purposes
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact me at the email address above. I will respond within 30 days.

8. Data Security

I take reasonable steps to protect your personal data from unauthorised access, loss or misuse. This includes secure hosting, encrypted connections (HTTPS), and limiting access to personal data to only myself and essential service providers.

9. International Transfers

Some third-party services I use (such as Google Analytics) may transfer data outside the UK. Where this happens, I ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Complaints

If you are unhappy with how I handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

11. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. I encourage you to review this page periodically.